Important privacy information

This document describes how Health Society (Holistic In-Home Care PTY LTD) and its contractors collect, use, disclose and store your personal information.

We may collect your name, address, date of birth, information about your illnesses, symptoms, disabilities and information required to provide you with a health service.

We may collect personal information directly from you when you use our online services (for example, our websites), send us written correspondence or complete an online form.

We sometimes collect information from a third party, for example from a healthcare service such as a residential care facility, home care providers who is managing your care or from your family members. Also, if someone calls on behalf of another person, we collect the caller’s name and contact details.

We collect, use and disclose your personal information for the purpose of providing our services, conducting our business, communicating with you, assisting your Commonwealth, State or Territory health services or department of health to provide you with health services or to address issues you may raise with them, matching service delivery data with health information for service improvement, the compilation and analysis of statistics relevant to public health and safety and complying with our legal obligations.

If you choose not to provide your personal information to Health Society this may affect your ability to take full advantage of the services offered.

Health Society will also share relevant information with contractors that perform its services or dispose of its documents, other health service providers, health services and/or Government bodies in the event of a national or jurisdictional health disaster in order that an appropriate health response can be provided. We don’t disclose your information to anyone outside Australia.

Sensitive Data

We request that you do not send us any sensitive data, information related to racial or ethnic origin, political opinions, religious beliefs, health data, biometrics or genetic, criminal background or trade union membership information. If you do send us this information, then you are consenting to its processing in accordance with this Privacy Policy.  To avoid processing of sensitive data, do not submit it.

Children’s Privacy

Protecting the privacy of minors is especially important. Our site is not directed towards minors and HSA does not knowingly collect or solicit personal information from minors. If you believe that we might have any information from or about a minor, please contact us and we will delete that information.